Workshop on Customer Service Excellence

 23 May
 Kompleks Eureka,USM
  - 11800 - Penang - Malaysia
 Junid Abdussalam
I'm doing a Workshop on CUSTOMER SERVICES EXCELLENCE here in Penang on 23rd of May 2015…and I wanted to see if you'd like to come.... To Find Out How YOU Can Achieve Excellence In Customer Service The Art of Customer Satisfaction Ensuring Customer Loyalty and Increased Profits. Workshop : Customer Service Excellence Date : Saturday, 23rd May 2015 Place : Kompleks Eureka, USM, Penang. Time : 9.00 am to 5.00 pm Fee : Introductory Price of RM150 per participant Certificate : Issued by IMC Quantum Quest ( Can be upgraded to International Certification by Institute of Commercial Management ( UK ) ). Those interested to upgrade the certification, please contact us to find out the upgrade fee. ( Tea Breaks, Lunch and Training materials will be provided during the workshop ) “Customer Service Excellence is the No.1 competitive advantage of companies today. Whether it is a business, a professional practice, a healthcare facility, a government agency and any organization, success comes by looking after their internal and external clients. Quality alone is not enough. Excellence In Customer Service is your greatest competitive advantage.” We're going to spend one (1) whole day going deep into understanding and implementing methods that are easy to work with no matter what type of organization you work for, or your level within it. This will be a small, 100% hands-on workshop where you leave with with lots of ideas and actions based on your own job role that you can easily take back to the workplace and implement immediately in order to improve the experience of customers. This workshop contents has been accredited by the Institute of Commercial Management (ICM) UK, guaranteeing professional standards from a leading global professional body. This training contents has been tried and tested at the highest level in some of the UK's largest companies with all contents designed by subject experts. You will be issued a certificate from IMC QUANTUM QUEST after successfully completing our training. However, you also have an option to upgrade to an International Certification by ICM ( UK ) with an UPGRADE FEE. ICM is the leading global professional body for Commercial and Business Development Managers. It is also an internationally recognized examining and awarding body for business and management students. ICM’s 30-year reputation for practical and progressive programmes of study is supported by its accreditation by the Qualifications and Curriculum Authority (QCA), the UK regulatory body for public examinations and publicly funded qualifications; Ofqual, a regulator of qualifications, exams and tests in England; and national awarding body ASET. Email me at if that sounds like something you'd like to do... and I'll personally answer any questions which you may have. Talk soon, Junid Abdussalam COO of IMC Quantum Quest Your Business and Personal Development Provider P.S. This is limited to 40 seats and seats will be filled up fast,so if you want to come - email me at OR just download the registration forms at our website, fill them up and send us back the duly completed forms ASAP.

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